Shipping & Policies
Postage is charged at standard (non-tracked) rates on all orders sent within New Zealand, approximately $3-$5 per parcel. International orders will be charged the actual cost of International Air postage (3-10 working days delivery time), unless otherwise requested. The actual cost is based on the weight of each order so does vary, unfortunately NZ Post do not offer a flat rate option at this time. We will be happy to provide an approximate shipping cost before you place your order.
All items will be posted via New Zealand Post and we will endeavour to keep postage costs as low as possible. All ParcelPost™ delivery services include compensation cover for items valued up to $250 (subject to the New Zealand Post Public Contract) if they are lost or damaged during delivery.
The postage amount will be determined by the weight, size, destination and method of delivery. When you are entering your order, the postage charges shown are estimates only. Your actual charges may differ from that shown. If you have any questions or special requirements please contact us.
In most cases orders will be filled within 48 hours. If there are any delays you will be notified by email.
Any import duties or taxes which may be levied by your country's authorities when the product reaches your country, must be borne by you.
Payment may be made by Visa, Mastercard, Farmers and Q Card or internet banking (if within New Zealand), please contact us for bank account details. We also accept New Zealand and Australian cheques, but please allow a few days for clearance.
Lay-by is welcome, please email us for details.
Customers are important to us, and we want you to be happy with your purchases. Every effort will be made to ship your order in 2 business days, double checked for accuracy. New Zealand has some of the most rigorous standards and Government enforced acts in the world, designed to ensure the purchasing public get what they thought they were purchasing;
The Fair Trading Act
The Commerce Act
The Consumers Guarantee Act
The Sale of Goods Act
In summary these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price, or a replacement of the item in question.
Please note the definition, as it does not allow the customer to demand a refund or replacement because they have changed their mind or do not like the item. Due to copyright laws, patterns, kits and books may not be returned. We cannot accept returns on cut fabric unless the item is faulty, in which case it may be returned within 15 days of purchase. You must contact us first for a return authorisation number as no unauthorised returns will be accepted.
Note: It is very difficult to display the exact colours of a product on a computer screen, as screen settings can differ. Therefore, we can take no responsibility for your dissatisfaction in receiving an item from us that is a slightly different shade from what you saw on your screen. Please make your selections carefully. If you are in doubt, you can request a swatch of a fabric for a small fee.
If you are looking for a special item please email us and we will be only too happy to try and locate it for you.